Call Center Consulting Services

happy workers with headsetsGeauxPoint specializes in Information and Referral (I&R ) and crisis intervention call center services.

We help clients earn more revenue and increase efficiency and service quality. It’s an exciting time to be in the call and contact center industry, and opportunities to improve performance and increase revenue are abundant.

GeauxPoint provides specialty call-center consulting to both private call centers as well as I&R and crisis centers, networks, associations, and accrediting bodies.

Some call center services we provide include:

  • Telephony strategy and implementation
  • Chat implementation – operationalization and technology strategy
  • Unified telephony
  • Call center software selection/implementation
  • Fundraising and development
  • Call center IT solutions

Examples of I&R consulting projects we have completed include:

  • Developing and implementing statewide unified telephony systems
  • Designing, implementing, and assisting in finding funding for Chat projects
  • Identifying technology solutions to increase I&R service provider efficiency, service quality, and revenue
  • Advising state and national associations in leadership roles, including AIRS, CONTACT USA, and United Way
  • Consulting on data privacy matters, such those associated with HIPAA and HITECH

Contact us today for a free one-hour consultation.