More Hot Trends in I&R
This blog post is the second of two in our Hot Trends in I&R series. To read the complete series, check out our white paper 5 Hot Trends in I&R. Hot Trend 3: Unified Telephony The I&R industry is consolidating, and organizations who form unified-telephony networks will become more competitive for new contracts and grants. Unified networks enable levels ofRead the Rest…
Hot Trends in I&R – Part 1
Big changes are happening in the I&R industry – are you keeping up? Becoming familiar with trends can help I&R leaders improve their organizations and secure new contracts. This blog post is the first of two entries that describe hot trends in I&R. To see a full list of trends, check out our white paper — 5 Hot Trends in I&R. Hot Trend #1:Read the Rest…
9 Great Reasons to go with Unified Telephony for I&R Services
When considering ways to improve I&R services, it pays to know your options. Hands-down, unified telephony for I&R is the best way to move I&R providers the next level of performance. Unified telephony provides the following benefits to I&R service providers: Efficiency benefits: Benefit #1: Load-balanced calls between the centers to allow for flexible staffing and reduce waste from overstaffing.Read the Rest…