Call Center Consutling

It’s an exciting time to be in the call and contact center industry, and opportunities abound. We can help you optimize the performance of your contact center and call center, no matter than challenge.

GeauxPoint provides health and human services contact center consulting to crisis centers, I&R providers, hospitals, and all other healthcare providers and state agencies.

Some call center services we provide include:

Telephony strategy and implementation
Chat implementation – operationalization and technology strategy
Unified telephony
Call center software selection/implementation
Fundraising and development
Call center IT solutions

Examples of I&R consulting projects we have completed include:

Developing and implementing statewide unified telephony systems
Designing, implementing, and assisting in finding funding for Chat projects
Identifying technology solutions to increase I&R service provider efficiency, service quality, and revenue
Advising state and national associations in leadership roles, including AIRS, CONTACT USA, and United Way
Consulting on data privacy matters, such those associated with HIPAA and HITECH